Thank you for shopping at www.FICCENT.com
If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy.
The following terms are applicable for any products that you purchased with us.
GENERAL RETURN POLICY
We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account. You are eligible for a REFUND or EXCHANGE which are subject to the below terms:
All Items are eligible for return and would be processed if conditions are met.
You are always required to ship back the items by following the shipping instruction:
We will email you with the return address.
REFUND POLICY
In order to be eligible for a refund, you have to return the product within 14 days of your purchase. If the product is damaged in any way, or you have initiated the return after 14 days have passed, you will not be eligible for a refund.
In order for the product to be eligible for a Refund, make sure these conditions are met:
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- Product must be returned in its original packaging
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- Product wasn’t used or damaged
After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method you’ve used during the purchase.
EXCHANGE POLICY
Products can be exchanged for a different size or color variation, provided that such variation is available. Customers are allowed to exchange for item within 14 days. Exchanges exceeding 14 days will not be processed.
In order to be eligible for exchanges make sure that these following conditions are met:
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- Product must be returned in its original packaging
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- Product wasn’t used or damaged
You are required to ship back the product for the item to be inspected and replaced. You exchanged product will be processed Once items are received and conditions confirmed.
HOW TO INITIATE A RETURN
If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:
Contact Form URL: www.FICCENT.com/contact
You will be updated for their Return Status through their EMAIL, provided that contact information is recorded to us.